Exchanges

Exchanges:

*Exchanges are only eligible for 14 days. Once the buyer has received the item, the time period begins. If we are contacted after the 14 day period is over, we cannot issue an exchange.* 

1. Email us at venceandcompany@gmail.com to inform us of your desired exchange and how you would like to exchange your item(s). There are two options: return the item for store credit or exchange the item for the correct size (if in stock). Please let us know which way you would like to exchange in the email. If possible, please title the subject line of your email like this: "Exchange - *First and Last name* and Order Number 1234." This helps us tremendously in making our exchanges faster!

2. Download our exchange form, fill it out, and send with your exchange. This is a receipt for us to keep as history of your exchange with us. It is mandatory for the process, and without it, we cannot accept the exchange. If you are unable to print the form, we completely understand. In this case, we will accept a hand-written receipt, but we ask that you please transfer the information from the form to paper. 

3.  Please send your item to: 119 Roxanna Drive, West Monroe, Louisiana US 71291

4. Since we do not place items on hold, we ask that you please purchase the correct size/product as a new order. This ensures that the item will not sell out and acts as a hold for the buyer. We will ship your new order within 1-2 business days, but please keep in mind that we cannot refund for the original order until we have received and inspected the exchange package that is sent back to us. 

5.  After we have received the exchange package, we will immediately notify you of the approval or rejection based on our inspection of the product. To be eligible for an exchange, your item must be unused and in the same condition that you received it, and it must also include our exchange form found in step two of this process. Once we have notified you of this, we will refund you for the original purchase.  Depending on where you live, the time it may take for your new order to reach you may vary. We estimate 2-5 business days. 

6. Done! Sit back and relax, and we will make sure the rest of your exchange process is easy and smooth. 

_________________________