FAQs

When will I receive my order?

We try our hardest to ship out all orders within the same day, or at least the next. We estimate packages being delivered within 2-5 days. This depends on where you live, as all packages are shipped from West Monroe, LA. Orders purchased through the weekend cannot be shipped until Monday. 

 

Will you be restocking?

We usually do not restock items, but we may do so based on the popularity of the item. We try our best to bring back everyone's fave!

 

I want to return/exchange an item. What do I do? 

For any and all returns or exchanges, click here to read our full policy. 

 

What's the best way to reach you: email or DM?

The absolute best way to reach us is through our email at venceandcompany@gmail.com. Although we do answer our DM's, it is much easier for us to organize our emails and respond quickly to our customers. Many of our direct messages get mixed in with spam, so it can be confusing to navigate everyone's messages. 

  

How do I cancel my order?

If you would like to cancel an order, please email us at venceandcompany@gmail.com as soon as possible. Our orders are shipped quickly (1-2 business days), so if a package is already on its way to the buyer, we unfortunately cannot cancel it.  

 

How do I measure myself? 

Visit our sizing page for more information on general sizing and how to measure.