FAQs

What types of clothing does Vence & Co. offer?

Vence & Co. provides a curated selection of stylish and versatile clothing designed to enhance any wardrobe. Our offerings include trendy pieces, focusing on comfort and fit for a variety of body types.

How do I determine my size when shopping for clothing?

To ensure the best fit, we recommend consulting our size guide available on the product pages. It provides detailed measurements for each size, allowing you to select the most appropriate size based on your body measurements.

What is the return policy for items purchased from Vence & Co.?

Our return policy lasts 30 days from the date of purchase. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

How long does it take to process a refund?

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a certain number of days, which may vary based on your bank or credit card company.

Can I exchange an item for a different size or color?

We recommend placing a new order for the desired size or color, as the item you wish to exchange may sell out. We only replace items if they are defective or damaged. For further assistance, please contact us via email.

Are sale items eligible for a refund?

Unfortunately, sale items are not eligible for refunds. Only regular-priced items may be refunded according to our return policy.

What should I do if I receive a damaged or defective item?

If you receive an item that is defective or damaged, please contact us immediately. We will assist you in processing an exchange for the defective item or provide a solution based on your situation.

How can I contact customer service for further inquiries?

You can reach our customer service team by emailing us at info@venceandcompany@gmail.com. We are here to assist you with any questions or concerns you may have regarding your order or our products.