Before You Begin:
1. All returns must be within a 21 day time-frame of purchase.
2. The return must be unwashed and unworn; free of any stains, odors, or marks.
3. Shoes can NOT be returned in the shoe box only; it must have an additional bag or box surrounding it. If shoes are sent without a package, they will be voided and sent back to the customer as *FINAL SALE.*
4. Damaged, stolen, or lost item(s)? Read below. 
5. Item(s) on sale or purchased with a discount? Read below.
6. Final sale items cannot be returned or exchanged. No exceptions. 
How Do I Begin My Return? 
Up above, click on "Start My Return," and it will take you to our Return Center. 
Sale Items:
Return items purchased on sale or purchased with a discount of any kind can only be exchanged for store credit. Once the return request has been approved and the return package is received by Vence & Co., the customer will be emailed an exact amount of store credit. If you have not received an email by us within 1-2 business days of your package being delivered, please reach out to us at
Online Warehouse Sales:
During a warehouse sale, we cannot accept returns on any items, as they are considered *FINAL SALE* pieces once sold under $20. 

Damage, Stolen, or Lost

ROUTE Shipping Insurance:
Upon checkout, customers can optionally purchase ROUTE shipping insurance for orders. In the unfortunate event that a package is damaged, stolen, or lost, the customer can file a claim IF shipping insurance was purchased at checkout.
To file any claims, visit our third-party shipping ensurer at: 
If insurance was not purchased, feel free to email us at We will try everything on our end to see if we can assist with the issue, but there is nothing we can do if insurance was not paid by the customer. 
How do I send my item(s) back? 
To ship products back, our bags and boxes can be reused for the return process. You do not have to buy an additional bag or box, unless the customer damaged the bag/box upon arrival. For further instructions, please continue with our return center above that will guide you through the process. 
Due to high order volume, we do not offer exchanges. If an exchange is needed, we ask that the item(s) be treated like a return and a new order be placed.
International Orders:
For all international orders, the shipping rate is a flat rate of $15.
International orders include anywhere outside of the U.S. mainland, including the states of Hawaii and Alaska and the territories of Puerto Rico and the Philippines.
Unfortunately, due to the time and expense, all international orders are final. If the order is damaged or the wrong size, please send us an email at