Returns
**New policy effective date: November 1st, 2021.**
All returns will now receive store credit only. No refunds will be issued. Once the return has been sent back within the new, 30-day timeframe and approved, an email will be sent with a code to use on a new purchase.
Before You Begin Checklist:
1. All returns must be requested through our return center within a 30 day window of purchase.
1. All returns must be requested through our return center within a 30 day window of purchase.
2. The return must be unwashed and unworn; free of any stains, odors, or marks.
3. Damaged, stolen, or lost item(s)? Read below.
4. Item(s) on sale or purchased with a discount? Read below.
4. Item(s) on sale or purchased with a discount? Read below.
5. Shoes can NOT be returned in the shoe box only; it must have an additional bag or box surrounding it. If shoes are sent without a package, they will be voided and sent back to the customer as *FINAL SALE.*
6. Clothes MUST be sent back in some kind of additional protective layer. They cannot be sent folded up in a mailing bag or box alone. Please insert them back into the plastic bags they came in. If discarded and the customer no longer has this, please provide some kind of protection for the clothes (bubble wrap, plastic, tissue paper. Without this, they can become damaged on delivery and will have to be sent back as *FINAL SALE.*
7. Final sale items cannot be returned or exchanged. No exceptions.
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How Do I Begin My Return?
Up above, click on "Start My Return," and it will take you to our Return Center.
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Sales and Discounts:
Sale Items:
Any item(s) on the “Sale” page that is/are purchased with an added discount, qualifies as a discount on an already discounted item and is considered *FINAL SALE.*
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Regularly-priced items purchased on sale/purchased with a discount of any kind can be returned for store credit.
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Online Warehouse Sales:
During a warehouse sale, we cannot accept returns on any items, as they are considered *FINAL SALE* pieces once sold under major discount.
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Damage, Stolen, or Lost
ROUTE Shipping Insurance:
Upon checkout, customers can optionally purchase ROUTE shipping insurance for orders. In the unfortunate event that a package is damaged, stolen, or lost, the customer can file a claim IF shipping insurance was purchased at checkout.
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To file any claims, visit our third-party shipping ensurer at:
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If insurance was not purchased, feel free to email us at info@venceandcompany.com. We will try everything on our end to see if we can assist with the issue, but there is nothing we can do if insurance was not paid by the customer.
How do I send my item(s) back?
To ship products back, our bags and boxes can be re-used for the return process. You do not have to buy an additional bag or box, unless the customer damaged the bag/box upon arrival. For further instructions, please continue with our return center above that will guide you through the process.
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Exchanges:
Due to high order volume, we do not offer exchanges. If an exchange is needed, we ask that the item(s) be treated like a return and a new order be placed.
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International Orders:
For all international orders, the shipping rate is a flat rate of $15.
Due to high order volume, we do not offer exchanges. If an exchange is needed, we ask that the item(s) be treated like a return and a new order be placed.
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International Orders:
For all international orders, the shipping rate is a flat rate of $15.
International orders include anywhere outside of the U.S. mainland, including the states of Hawaii and Alaska and the territories of Puerto Rico and the Philippines.
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Unfortunately, due to the time and expense, all international orders are final. If the order is damaged or the wrong size, please send us an email at info@venceandcompany.com.
