Returns

Returns:

*Returns are only eligible for 14 days. Once the buyer has received the item, the time period begins. If we are contacted after the 14 day period is over, we unfortunately cannot issue a return.* 

1. Email us at venceandcompany@gmail.com to inform us of your return.  If possible, please title the subject line of your email like this: "Return - *First and Last name* and Order Number 1234." This helps us tremendously in making our returns faster!

2. Download our return form, fill it out, and send with your return. This is a receipt for us to keep as history of your return with us. It is mandatory for the process, and without it, we cannot accept the return. If you are unable to print the form, we understand. In this case, we will accept a hand-written receipt, but we ask that you please transfer the information from the form to paper. 

3.  Please send your item to: 119 Roxanna Drive, West Monroe, Louisiana US 71291

4.  After the product has been returned and we have received it, we will immediately notify you of the approval or rejection based on our inspection of the product. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also include our return form found in step two of this process. Once we have notified you of this, we will refund your purchase. Please see our refund and late-refund information below. 

5. All done! We hope to hear from you again soon.

 

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We estimate 3-7 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at venceandcompany@gmail.com.

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