Returns


Before You Begin:
1. All returns must be within a 21 day time-frame since purchase.
2. The return must be unworn; free of any stains, odors, or marks.
3. Returns cannot be made if they were purchased with a discount, sale, or a special offer of any kind; they can only be exchanged. Making an exchange? Read below on how! (Abandoned cart emails do not apply to this).
4. Final sale items cannot be returned or exchanged.
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How Do I Begin My Return? 
Up above, click on "Start My Return," and it will take you to our Return Center. From there, follow our easy and simple steps to return your order. 
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Shipping: 
All returns will be deducted a $5.00 return fee from the approved refund or store credit. Please note that to ship the products back, our bags and boxes can be reused for the return process. You do not have to buy an additional box or bag, unless the customer damaged the box/bag upon arrival. For further instructions, please continue with our return center above that will guide you through the process. 
We will cover all return fees if the item(s) is/are "damaged" or "incorrect item received." The return will require pictures of the damaged or incorrect item(s) received.
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Why a return fee? 
As of right now, we do not offer free returns, but it is one of our main goals to work towards as we grow. Right now, most shipping costs are between $7-10, but we only charge a $5 flat rate for all U.S. orders. Since we cover the rest of the costs, offer measurements on our website, and have competitive prices, we feel that implementing a refund fee is best for our policies for right now.
Customer satisfaction is of the utmost important to us, and we promise we will do everything that we can to make your shopping experience easy and enjoyable. We thank you for your patience and understanding in our current policies, and we appreciate your business. 
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Exchanges:
For all exchanges, we ask that the item(s) be treated like a return, which can be completed by clicking on the "Start My Return" button. During the return process, please choose "Return for Store Credit." Once we receive the exchange package, we will email your store credit code to the email provided for you to use. 
*Final sale items cannot be returned or exchanged.*
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International Orders:
For all international orders, the shipping rate is a flat rate of $15.
International orders include anywhere outside of the U.S. mainland, including the states of Hawaii and Alaska and the territories of Puerto Rico and the Philippines.
Unfortunately, due to the time and expense, all international orders are final. If the order is damaged or the wrong size, please send us an email at venceandcompany@gmail.com.