Returns are Approved If:
They are within the 21 day time-frame since purchase.
They are free of any stains, odors, or marks.
They were not purchased with a discount, sale, or special offer.
The customer will be responsible for paying shipping costs to return the item(s). All returns will be deducted a $5.00 return fee from the approved refund. We will cover all return fees if the item(s) is/are "damaged" or "incorrect item received." The return will require pictures of the damaged or incorrect item(s) received.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for lost packages.
Due to an increase in order volume, we no longer have an exchange policy. Instead, we ask that the item(s) be treated like a return, which can be completed by clicking on the "Start My Return" button. After completion, please place a new order for the correct size or item needed.
For all international orders, the shipping rate is a flat rate of $15. Unfortunately, due to the time and expense, all international orders are final.However, if the order happens to be damaged or the wrong size, please email us at firstname.lastname@example.org.