Returns are Approved If:
They are within the 21 day time-frame since purchase.
They are free of any stains, odors, or marks.
They were not purchased with a discount, sale, or special offer. 


Shipping: 
The customer will be responsible for paying shipping costs to return the item(s). All returns will be deducted a $5.00 return fee from the approved refund. We will cover all return fees if the item(s)  is/are "damaged" or "incorrect item received." The return will require pictures of the damaged or incorrect item(s) received.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for lost packages. 

Exchanges:
Due to an increase in order volume, we no longer have an exchange policy. Instead, we ask that the item(s) be treated like a return, which can be completed by clicking on the "Start My Return" button. After completion, please place a new order for the correct size or item needed. 

International Orders:
For all international orders, the shipping rate is a flat rate of $15. Unfortunately, due to the time and expense, all international orders are final.However, if the order happens to be damaged or the wrong size, please email us at venceandcompany@gmail.com.