Returns


Before You Begin:
1. All returns must be within a 21 day time-frame since purchase.
2. The return must be unwashed and unworn; free of any stains, odors, or marks.
3. Damaged item(s)? Read below. 
4. Item(s) on sale? Read below.
5. Final sale items cannot be returned or exchanged. No exceptions. 
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How Do I Begin My Return? 
Up above, click on "Start My Return," and it will take you to our Return Center. From there, follow our easy and simple steps to return your order. 
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Sale Items:
If any item(s) within a return was purchased on sale, they can only be exchanged for store credit. (Abandoned cart emails do not apply to this). Once the return request has been approved and the return package is received by Vence & Co., the customer will be emailed an exact amount of store credit. If you have not received an email by us within 1-2 business days of your package being delivered, please reach out to us at venceandcompany@gmail.com.
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Damage

Damaged Upon Arrival:
If an item is damaged upon arrival, we must be notified within 5 days of the customer receiving the package. (We go by the date reported on the tracking number.) Please visit our return center and choose reason for returning as, "DAMAGED ITEM." Pictures must be provided within the return request, or it will be rejected
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Damaged Items:
In the unfortunate event that an item becomes damaged after washing and/or wearing it, there is NOTHING we can do. We cannot refund or allow it to be returned. No exceptions. 
Why? 
Unfortunately, there is no way for us to ensure that a customer did not intentionally tamper with a product, so we are unable to provide returns/refunds on damaged products that are not reported within 5 days of receiving the item. Once an item has been worn and/or washed, the customer becomes liable for the product, as each product specifies wash-care instructions. 
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How do I send my item(s) back? 
To ship products back, our bags and boxes can be reused for the return process. You do not have to buy an additional bag or box, unless the customer damaged the bag/box upon arrival. For further instructions, please continue with our return center above that will guide you through the process. 
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Exchanges:
Due to high order volume, we do not offer exchanges. If an exchange is needed, we ask that the item(s) be treated like a return and a new order be placed.
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International Orders:
For all international orders, the shipping rate is a flat rate of $15.
International orders include anywhere outside of the U.S. mainland, including the states of Hawaii and Alaska and the territories of Puerto Rico and the Philippines.
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Unfortunately, due to the time and expense, all international orders are final. If the order is damaged or the wrong size, please send us an email at venceandcompany@gmail.com.