Full Policies

Holiday Policies

*Effective for orders placed November 28th, 2018, until January 4th, 2019.*

With the holidays right around the corner, we understand the need for returns/exchanges for gifts, and with this in mind, we have implemented extended policies for our Holiday orders, effective for orders place through the dates above. We must be notified within the time period above, and after January 4th, 2019, we will not be accepting holiday returns or exchanges any longer.

If a return/exchange is needed between these dates, we still ask that you please follow our full policy on returns and exchanges, found on our website.

As always, sale items cannot be returned, unless the product is damaged or the customer received the wrong item. (Orders purchased with a discount code/sale count as a "sales item.")

We do not offer free returns at this time, unless the product was damaged or the customer received the wrong item. In that case, we will send a pre-paid label to the customer to cover return shipping.

Exchanges can be made for the correct size (if in stock) or for store credit. 

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Sale Items:

Sale items are FINAL sale, and we can only refund regular priced items. Only under special circumstances, upon our speculation, will we refund a sale item. 

We do offer exchanges on sale items. If the item does not fit, the buyer can choose to exchange for the correct size (if in stock) or for store credit. Otherwise, we cannot offer a full refund. To exchange a sale item, please email us first to let us know of the situation and then proceed with our full exchange policy above. 

Items listed under the sales page AND items ordered with a discount code count as a "Sales Item."

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Shipping:

To return or exchange your product, you should mail it to: 119 Roxanna Drive West Monroe, Louisiana US 71291

You will be responsible for paying for your own shipping costs for returning your item, unless we sent the wrong size or the product was damaged. In that case, we will email a prepaid label to the customer to cover the return/exchange shipping.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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International Orders:

For all international orders, the shipping rate is a flat rate of $15. Unfortunately, due to the time and expense, all international orders are final. We cannot make any exceptions outside these requirements.

However, if the order happens to be damaged or the wrong size, please email us at venceandcompany@gmail.com.